**Return and Refund Policy for Bermanxa.com**

**Effective Date:** January 1, 2025

Thank you for shopping at **Bermanxa**. This Return and Refund Policy outlines the terms under which returns and refunds are accepted. Please read it carefully before making a purchase.

**Definitions**

For the purposes of this Policy:

– **”Products”** refer to all goods and services sold on Bermanxa.com.
– **”Customer”** means any end-user purchasing directly from our website.
– **”Company”**, **”We”**, **”Us”**, or **”Our”** refers to **Bermanxa**.
– **”Orders”** means purchase requests made through our website.
– **”Website”** means **Bermanxa.com**.
– **”You”** refers to the individual or entity using the Website or purchasing from Us.

**Return & Refund Eligibility**

We do **not** accept returns or exchanges **unless** the item you received is **defective** or **damaged upon arrival**.

If your item is defective, please follow the steps below within **7 days** of receiving your order.

**How to Request a Return or Refund**

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

  1. **Contact Us First**

    Notify us of the issue via email as soon as possible:

    – 📧 **Email:** info@bermanxa.com

    Please include your order number, a description of the issue, and clear photos of the defective item.

  2.  **Ship the Item Back**

    If your return is approved:

    – You must ship the item back to us.
    – Customers are responsible for all return shipping costs and any associated risks.
    – We strongly recommend using a tracked shipping service.

    📌 *Note: This step does **not** apply to digital product purchases.*

  3. **Inspection & Refund Process**

    Once we receive your item:

    – We’ll inspect it and notify you via email regarding the status.
    – If approved, a refund will be issued to your **original payment method**.
    – If an exchange is requested and approved, we’ll ship the replacement item within **24 hours** of processing your return.

**Need Help?**

For any questions regarding your return or refund:

– 📧 **Email:** info@bermanxa.com

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Thank you for choosing Bermanxa.
We appreciate your trust and strive to deliver only the best experience.

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